Apple Customer Service Suffers Along With Everyone’s

May 3, 2015

Remember when the biggest complaint about customer service was the guy in the call center in India whose accent you didn’t understand? I long for those days now. Call centers all over India have been shuttered as brands push their customers to the online FAQ. You now need a Ph.D to wade through the options […]

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We Have the Education System we Deserve

April 27, 2015

This past weekend I spent the morning as a volunteer for SySTEM Schools at a job fair for teachers called the Great Arizona Teach-In. Sponsored by the Arizona Department of Education, the Teach-In is an in-person exchange where new teachers and teachers who wish to change jobs — or have to change jobs because of […]

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The MisMarketing of the Apple Watch

April 15, 2015

By the time I woke up April 14 at 5 AM PDT and logged onto the Apple Store, the delivery date for the Apple Watch Sport was June. My first clue to the mis-marketing of this product was the fact that I could even get into the store. When the phones and the IPad launched, […]

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What Can Ellen Pao Teach Us?

March 30, 2015

I mentored women this morning. Not a novel activity for me, because I’m often asked to do it and I always say yes. But this morning was different. I had the Ellen Pao trial on my mind. As you already know if you don’t live in a cave, Ellen Pao was a venture capitalist who […]

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Doesn’t Anyone Realize Silicon Valley is About Business?

February 2, 2015

The most disingenuous aspect of Silicon Valley right now, and by extension the rest of the world because the Valley is a trendsetter, is the disregard for “business” in the technology business. In all the startups that define the bro culture thepublicity goes to the guy who builds the product, forgetting that a product is […]

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Kolibree Connected Toothbrush: with Apps for Kids

January 6, 2015

The Internet of Toothbrushes is here, and just in time. In my lifetime, I’ve spent a fortune in dental care because we didn’t have adequate information about prevention when I was a kid, and I got gingivitis in college.  There are many connected devices I wouldn’t care much about, but having also paid for the […]

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Are There Tech Startups in Arizona? Yes

December 3, 2014

Some time last week, VentureBeat published a post with the title “How Arizona (yes) Arizona is Becoming a Hotbed for Technology Startups.” It was founded by Don Pierson, who has been an entrepreneur in Arizona for more than two decades. In theory, he’d be an authority. While I’m certainly no naive cheerleader for Arizona, I […]

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What Does Your Home Screen Reveal About You?

November 19, 2014

It’s time for the latest round of speculations on whether the web is dying (because of apps), or whether apps are dying because of  new interfaces. I’ll just add my uneducated view: apps are just beginning to come to the everyday world. Although everyone’s fond of saying “there’s an app for that,” the number of […]

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Mindful Mothering

November 16, 2014

Mindfulness. It’s easy to be mindful when you’re sitting on a yoga mat focusing on the breath, But how do you bring this to every day life? I can meditate up a storm in the right circumstances, but it has always been extremely difficult for me to take it off the mat. One morning last […]

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Ad Week Was Scary for Agencies

October 6, 2014

Last week was Advertising Week in New York, the historic home of advertising and media. But while always a cause for parties and drinking,  the annual citywide meeting of agencies, publishers and brands has  evolved into a cause for hand-wringing as well. Some of the event titles gave away the uncertainty that afflicts the ecosystem […]

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