Progressive: a Broken Brand Promise

June 1, 2012

Dear Progressive: Saul Bellow wrote a novel, Herzog, in which the hero occupied his time writing angry letters to public figures. I really don’t have time to do that, but the customer experience I just had has provoked my literary spirit. It’s restless, so here goes: I am your auto insurance customer. I love you because […]

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Content Marketing: Hallmark of a Social Business

May 31, 2012

“A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter—and getting smarter faster than most companies. These markets are conversations…Companies can now communicate with their markets directly. If they blow it, it could be […]

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Twitter Weekly Updates for 2012-05-27

May 27, 2012

In the perfect climax to an incredible week, Mark Zuckerberg got married to Priscilla Chan today! Can you imagine the preparations? # @Ruswick @Dropbox @Quora @Square . Well, I didn't write the article:) # @Shoq want to bet there isn't one.? They met before FB # @moorehn I thought the same thing! # Why Scott […]

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Twitter Weekly Updates for 2012-05-20

May 20, 2012

Twitter is reliable now that it runs composable futures on Scala @malinn told me so #akkafuture You heard it here #HMB # Ryan Scoble http://t.co/L0hkFj2c # Robert and Milan http://t.co/o62i6KDi # @JeriDansky @imcgee @marstein @mslinn so wonderful to have seen my HMB friends! # Congratulations to @chrispirillo, who I just found out got married last […]

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Want Some Stock With That Pebble Watch?

May 13, 2012

The biggest beneficiary of the JOBs Act’s new crowdfunding provisions might well be not the entrepreneur and not the investor, but the investor relations industry. As the industry evolves,  and “stranger dollars” become more important,  investor relations will automatically be necessary for the equity issuer. He is likely to have hundreds, or even thousands of […]

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Twitter Weekly Updates for 2012-05-13

May 13, 2012

Full moon fail http://t.co/ABRIoZxy # This dog? Neither Sammy nor Buppy! This is Tucker! http://t.co/POe5TS1Y # @TA_Stokes on my way out. # News from USHealthCrisis HealthEdge: helping payors embrace new business models (transcript) http://t.co/ENXFqQnP #hcr #healthcare #healt .. # Twitter Weekly Updates for 2012-05-06 http://t.co/34wV9V0V # F.T.C. Hires an Outside Litigator in Google Case http://t.co/9F3ddWSO […]

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Twitter Weekly Updates for 2012-05-06

May 6, 2012

I'm at SOUTH on Tatum (Paradise Valley, Arizona) [pic]: http://t.co/b1VdFelr # @JeriDansky yes. He is better. # News from USHealthCrisis CMS: Health Care Providers Have Nabbed $4.5B in EHR IncentivesReporting Technology’s Impact on Healthcare … # Twitter Weekly Updates for 2012-04-29 http://t.co/fwmkyNKY # News from USHealthCrisis Docs embrace online Continuing Medical Education (CME) http://t.co/DevQhKDw #hcr […]

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Wells Fargo is Not Your Father’s Bank: Much Worse

May 5, 2012

It’s Saturday, and I am on hold for Wells Fargo for 8 minutes. I finally hang up and dial back in. Then I am on hold again until they transfer me to the business side of the bank. Then I am on hold until I get a banker to answer. Why did I call? I […]

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Twitter Weekly Updates for 2012-04-29

April 29, 2012

I will be there. Will you? London LeWeb: Faster Than Real Time http://t.co/ZtIUKfzh # @marshallk it's a long list. # @jspepper very scary # @Shoq one of my al#l time faves # News from USHealthCrisis GAO Report Finds Shortcomings in FDA’s IT Modernization EffortsReporting Technology’s Impact on Healthcare … # Twitter Weekly Updates for 2012-04-22 […]

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Mrs. Hardaway Goes to Washington

April 26, 2012

Washington was interesting and depressing at the same time. The part around the White House, where I went to a meeting of “business leaders” from Phoenix, is green and manicured, and reminded me of the area around the government buildings in Delhi, where the beautiful architecture of the Raj is maintained by low-wage workers, and […]

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